SaaS Tool Decision Checklist
Use this checklist to compare tools quickly and avoid choosing a platform that becomes a bottleneck later.
Define the scope
- - What problem does this tool solve for your customers?
- - Which teams will own setup and ongoing maintenance?
- - What is your realistic scale in 12 months?
- - Do you need enterprise features like SSO or audit logs?
Evaluate integration effort
- - How long does a basic integration take?
- - Are there good SDKs for your stack?
- - Can you migrate out if needed?
- - Is the documentation clear and up to date?
Stress test pricing
- - What does pricing look like at 10k, 100k, and 1M users?
- - Are there expensive add-ons for critical features?
- - Are there pricing cliffs you should avoid?
- - Does the vendor offer predictable billing?
Validate operational risk
- - What happens if the vendor has downtime?
- - Do you have data export and backup options?
- - Is support responsive for your plan tier?
- - Are you comfortable with their security posture?
Run a short pilot
- - Integrate the tool into a small test project.
- - Measure setup time, edge cases, and documentation gaps.
- - Compare alternatives side by side before committing.
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